MEMBERSHIP
Member Letters
Jumper cables doing their work. | PHOTO: JARI HINDSTRÖM/ADOBE STOCK
BEING NEIGHBOURLY
I explained my situation to the very nice girl who assisted me — it was not my car in trouble but my next-door neighbour’s. I was advised that the service follows the cardholder, not the car. The fellow arrived not long after I placed the request, and in a very timely manner, released the car from the deep mud. I am extremely pleased with CAA Atlantic. All contact with the staff over time has been excellent. Thank you. –Linda
RAVE REVIEWS
We asked members who have recently used our services to share their experiences with us. Here are some of their comments:
SHOUT OUT TO STEVE Steve Samson of your Charlottetown, PEI branch is an absolute gem of an employee. He showed up before expected, greeted me, solved the issue, and gave recommendations as to where or how I could resolve it permanently. He even followed me to my work to ensure I wasn’t stranded. Keep in mind, this was all during fairly harsh rain/freezing rain conditions. Steve is a commendable and jovial employee. Thanks for making what could easily have been a bad afternoon into a great one!
YOU GUYS ARE THE BEST The service technician was so helpful. He followed me down to the garage to drop off my car after he gave me a boost to start my car, and he also drove me back to my house. Excellent customer service! He went above and beyond!
SAFETY FIRST My car broke down in a busy intersection, and the person I spoke to on the phone was very helpful and reassuring. I was very stressed, and they prioritized my situation. The tow truck company was amazing and very quick. They towed my car to our local mechanic. I’m from the U.K., and this was the first time I have broken down in Canada. CAA made it very stress-free for me. Thank you.
THERE WHEN YOU NEED IT You never know when you’ll need help. It’s good to have a number to call that will guarantee help. I’ve been a member for many, many years. I always recommend CAA and indeed bought a gift membership for my daughter in Ontario.
Have a story or comment you’d like to share? Email us, and you could be featured in an upcoming issue. Letters may be edited for length and clarity.